Point-to-point integration
Each project wires its own connection with its own error handling and nobody sees the whole picture.
MuleSoft Integration Services
Connect Salesforce to the rest of your enterprise
Salesforce delivers its value when it is connected to finance, records, identity, payments and the legacy systems that run the organisation. BD-S designs and builds that integration layer on MuleSoft, with APIs that are reusable, governed and supported.
The business problem
What this solves
Integration is where Salesforce programs most often slip, and where the cost of doing it ad hoc compounds.
Legacy systems without APIs
Core systems that only speak files, databases or screens still need to feed Salesforce.
No reuse
The same customer or case data is integrated three different ways for three consumers.
Integration with no owner
Connections built during a project with no monitoring, documentation or support after go-live.
What we deliver
Integration services
Integration strategy and architecture
Current-state review, target architecture, patterns and a roadmap for the integration estate.
API-led connectivity
System, process and experience APIs on Anypoint Platform so integrations are reusable rather than repeated.
API design and management
API specifications, policies, security, versioning and lifecycle through Anypoint API Manager.
Salesforce integration
Sales Cloud, Service Cloud, Public Sector Solutions and Experience Cloud connected to enterprise data and events.
Legacy, cloud and data integration
ERP, records, identity, payment, GIS and data platform integration using REST, events, files and database connectors.
Integration governance
Standards, reuse, monitoring, documentation and support so integration stays an asset.
Salesforce technology
Technologies
MuleSoft Anypoint Platform- API Manager and Exchange
- REST and event-driven APIs
- Enterprise integration patterns
Salesforce Platform Events
Azure Integration Services
Implementation
How we approach integration
Pattern before product
Synchronous API, event-driven or batch chosen per integration based on the systems and the data.
Reusable by design
System APIs built once and consumed by Salesforce, portals, reporting and agents.
Observable and supported
Monitoring, alerting and runbooks handed to operations, or run by BD-S under the managed service.
Azure where it fits
For Microsoft-centred estates BD-S also delivers Azure Integration Services; mixed MuleSoft and Azure environments are familiar ground.
Integration
MuleSoft integrations serve every Salesforce cloud BD-S delivers, and they are the usual bridge to Microsoft, ERP and government systems of record. The same platform underpins the BD-S MuleSoft managed service.
Governance and security
Governance and security
- API security policies, client credentials and secrets managed centrally
- Environment separation with CI/CD for Mule applications
- API catalogue and documentation in Anypoint Exchange
- Monitoring, alerting and runbooks for every integration
Ongoing support
Ongoing support
BD-S runs MuleSoft platforms under a managed service with support desk access, monitoring, governance reporting and prepaid delivery capacity for new integrations and changes.
MuleSoft managed serviceUse cases
Typical integrations
- Salesforce cases integrated with records and document management
- Licensing and payments connected to finance systems
- Identity and single sign-on for portals
- Legacy system data exposed as reusable APIs
- Event-driven synchronisation between Salesforce and ERP
Talk to our integration team
Describe the systems Salesforce needs to talk to and we will propose an integration approach.