The backlog never empties
Enhancement requests, small automations and report changes queue up behind day-to-day support.
Salesforce Managed Services
Get more from the Salesforce platform you already own
BD-S provides ongoing Salesforce operational and enhancement services, so the platform keeps improving after the project team leaves. Support, releases, enhancements, integration and platform health under one service.
The business problem
What this solves
The problems that surface after go-live are predictable, and they are what a managed service is for.
Releases land unassessed
Three Salesforce releases a year plus integration changes, with no one owning regression and impact.
Technical debt accumulates
Workarounds, unused fields and fragile automations make every change slower.
Integrations fail quietly
MuleSoft and API connections stop and users notice before operations do.
What we deliver
What the managed service covers
Platform support
Administration, configuration, incidents, troubleshooting and user support through a support desk.
Continuous improvement
Enhancement backlog, minor releases, automation, workflow improvements and technical debt reduction.
Release management
Salesforce release assessment, regression considerations, change management and release planning.
Platform health
Architecture, security, data, performance, integration, licensing and governance reviewed on a cycle.
Integration support
MuleSoft and other integrations monitored, supported and enhanced.
Roadmap and adoption
Roadmap planning, adoption support and licence alignment as the organisation changes.
Salesforce technology
Platforms we support
Implementation
Flexible engagement
Retained managed service
Core service access with agreed response targets, plus prepaid delivery capacity for enhancements.
Embedded capability
BD-S specialists working inside your team and delivery cadence.
Enhancement team
A standing team working a prioritised backlog in regular releases.
Specialist support and health engagements
Architecture, integration or security specialists on call, or a discrete platform health review.
Integration
Integration support is part of the service, not an add-on. MuleSoft APIs, platform events and third-party connections are monitored and maintained alongside the Salesforce configuration they serve.
Governance and security
How the service is governed
- Named service lead and monthly service review
- Change approval aligned to your change management process
- Monthly reporting on incidents, changes, risks and backlog
- Documented configuration baseline reviewed each Salesforce release
Ongoing support
Commercial model
The Salesforce managed service follows the BD-S managed service structure: core service access, practice access and prepaid delivery hours drawn down against approved work. Response targets are agreed per engagement.
See the managed service modelUse cases
Where it fits
- Agencies and organisations without an in-house Salesforce team
- Post-implementation support after a project closes
- Stabilising a platform with accumulated technical debt
- Ongoing MuleSoft and Salesforce operations under one service
Discuss Salesforce Managed Services
Tell us what your platform needs after go-live and we will shape a service around it.