Named ownership
A service lead, a documented configuration baseline and a monthly review.
Modern Work
A managed service for the Microsoft 365 tenant
Microsoft 365 changes every month. BD-S runs the tenant, advises on what is coming, keeps governance current and supports your people so the platform keeps improving instead of drifting.
The problem it solves
Why organisations look at Modern Workplace Managed Services
Tenant drift
Settings, policies and sites change hands. Over time nobody is sure what is configured or why.
Change lands unannounced
Message Center updates arrive faster than internal teams can assess them.
Support without improvement
Tickets get closed but the underlying platform never gets better.
Where BD-S adds value
More than a product install
Change advisory
Upcoming Microsoft changes assessed for impact with recommendations before they land.
Copilot and collaboration support
Second-line support for Teams, SharePoint, Copilot and identity issues.
Continuous improvement
A backlog of small changes delivered from prepaid capacity.
Services
Advisory and implementation
Tenant operations
Configuration management, policy maintenance and health monitoring.
Change advisory
Monthly roadmap briefing and impact assessment.
Support desk
Intake, triage and resolution with escalation to specialists.
Improvement capacity
Prepaid hours for enhancements, migrations and adoption work.
Use cases
Where it fits
- Tenant operations for an organisation without a dedicated Microsoft 365 team
- Change advisory for a regulated environment
- Post-migration support after a SharePoint or Teams program
- Copilot support and enablement after rollout
Part of the wider Microsoft ecosystem
The service follows the same commercial model as the BD-S managed service for integration platforms: core access, practice access and prepaid delivery hours.
Governance and security
Built to be governed
- Documented configuration baseline reviewed quarterly
- Change approval aligned to your change management process
- Monthly service report covering incidents, changes, risks and usage
- Security and compliance settings monitored against the agreed standard
Adoption and managed support
After go-live
Response targets follow the BD-S managed service levels: critical within one business hour, high within four business hours and standard next business day.
Related Microsoft capabilities
Talk to us about your Microsoft environment
Tell us where Modern Workplace Managed Services fits in your plans and we will suggest a sensible first step.